Refund and Returns Policy

Refund and Returns Policy

1. Eligibility: You may return unopened and unused products within 14 days of purchase. To be eligible, items must be in their original packaging and condition.
2. Exclusions: Due to hygiene reasons, we cannot accept returns on opened or used cosmetics, unless there is a manufacturing defect.
3. Process: To initiate a return, please contact our customer service team at +97339101060. We will guide you through the return process and provide a return shipping label if applicable.
4. Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to reflect in your account.

Exchanges:

1. Eligibility: If you would like to exchange an item for a different shade or product, please contact us within 14 days of your purchase. Items must be unopened and in their original condition.
2. Process: To exchange an item, reach out to our customer service, and we’ll assist you with the exchange process.
3. Shipping Costs: Customers are responsible for shipping costs associated with returns and exchanges, unless the return is due to an error on our part or a defective item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 48 hours of delivery, and we will arrange for a replacement or refund at no additional cost.

Need help?

Contact us at info@amartrade.com for questions related to refunds and returns.